Suffolk Work Well Service Case Workers





(you will be able to download this form further along the process)

1 X 22.5 hours per week (occasional evening hours)

1 x 30 hours per week (occasional evening hours)

Salary: £16,200 - £18,630 per annum pro rata

Two year fixed term contract

The service will run from Ipswich and Felixstowe 

Deadline for applications: 1 February 2019, Shortlisting 4 February 2019, Interviews 8 February 2019


Job Purpose

The successful post holder will provide emotional and practical support which will enable service users to meet their emotional needs and achieve their personal employment goals. They will work on a one to one basis with a case load of individuals and support them in their employment journey. We will learn from each and every case so we can continually improve our service.

Communication and Relationship Skills

=         Establishing positive relationships, providing support and information to service users in one to one appointments.

=         Managing a caseload of service users who have a goal to start their employment journey.

=         Providing positive support around reintegrating service users into education, training, employment, leisure activities and so forth.      To work harmoniously at all times as a part of a small team. 

=         Be motivational, positive, able to build rapport quickly with individuals in the service.

=         To facilitate group and one to one training sessions as and when required.

=         Providing emotional support at times of difficulty or stress.

=         Work closely with outside organisations in order to provide the right support for each individual.

Knowledge, Training and Experience

=         Providing support around reintegrating service users into the community - education, training, employment, and so forth.

=         Maintain an up-to-date knowledge of legislative and practice issues relating to mental health to promote social inclusion and  tackle stigma.

=         Experience of working effectively and productively in a small team.

=         Experience of positively managing conflict.

=         Experience and understanding of the importance of boundaries.

Planning and Organisational Skills

=         Ensure records of support provision are accurately maintained.

=         Duties may vary from time to time and the post holder may be required to carry out other duties in consultation with the Service Coordinator, as they are consistent with the post.

Emotional Effort

=         To help provide a caring, supportive and nurturing environment in which service users can feel secure and free from harm.

Responsibilities for Human Resource Management

•        To receive supervision and appraisal and undertake any relevant training as appropriate.

Responsibilities for Client Care

•        Work positively with people with people suffering mental distress.

•        Provide support in a 121 setting.

•        To work within Suffolk Minds mission and values and all policies and procedures, including Safeguarding, Equality and Diversity, Participation, Quality and Health and Safety. Comply with relevant external standards and Quality Marks.

Financial and physical resources

=         None


Desirable (2/3)

Essential (1)

Communication and Relationship Skills


=         The ability to communicate clearly with a range of people both over the telephone and in person, sometimes over sensitive and/or complex issues

=         The ability to organise your own workload and use your own initiative.

=         Ability to work as part of a team.

=         Good listening and people skills.

=         Ability to make good use of supervision.

•    Self-motivated and able to use own initiative.

Knowledge, Training and Experience

=         Experience in working in employment

=         Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3 or equivalent

=         Experience of facilitating support groups.

=         Minimum of 2 years experience of working with people with mental health field.

=         Experience in working with people suffering mental distress.

=         Experience of providing support in a 121 setting.

=         Excellent knowledge of the range of local and national statutory and voluntary agencies with which individuals may come into contact.

=         Knowledge and experience of the voluntary or charity ‘care’ sector

=         Knowledge of the issues that people with mental health issues face with regards to employment.

=         Proficient with computers, databases and programmes such as Excel and Word on Microsoft computers

=         The ability to manage your own administration.

Planning and Organisational Skills


=         Good organisational skills and a flexible approach in planning and promoting work to meet tight deadlines.

=         Good problem solving and decision making skills

=         Must demonstrate a creative and flexible approach to work

=         Dependable; able to follow tasks through to finish.

Emotional Effort


=         Be psychologically and emotionally robust in order to respond to a range of potentially challenging situations and to be able to appropriately support those members of the team

Responsibilities for Client Care


=         An excellent understanding of Safeguarding

Responsibilities for Policy and Service Development Implementation


=         Understanding of project costing, risk management principles and practices, Health and Safety

Responsibilities for Financial and Physical Resources