Sessional Emotional Needs & Resources Trainer

Job Description

Job Title:

Emotional Needs & Resources Trainer


Business Operations

Salary Band:

Operations Pay Band E

£25,100 - £29,540 pro-rata per annum

Hours of Work:

Annualised hours: 384.8 hours per annum

Reports To:

Head of Business Operation/Head of Mental Health Education

DBS Check applicable:


Job Purpose

Delivering training on emotional needs and resources and representing, promoting / selling Workplace Wellbeing products and all Suffolk Mind services

Main Duties and responsibilities


1. Communication and Relationships Skills

=         Delivery of Emotional Needs & Resources model / organising framework -  training and 121 consultancy and coaching.

=         Be part of a team delivering consultancy/training/121 coaching which educates people on emotional needs and innate resources

o   Use a variety of training methods tailored to the needs of different audiences, including presentations and talks, group discussions and storytelling.

  • Complete the trainee trainer phase (and so be ready to work alone):
    • Accompany lead trainers to observe delivery and deliver elements of training in agreement with the lead trainer
    • Complete an agreed number of support trainer sessions and demonstrate an ability to deliver training to a required standard before becoming a full lead trainer  

=         Actively promote the full range of Suffolk Mind’s services to appropriate audiences. Meet with potential customers (sometimes with income generation/ PR team) to explain / sell the WPW products and answer questions. Hand over potential leads to the Income Generation team to complete.

=         Support ongoing evaluation of Suffolk Mind’s training provision by ensure that feedback forms are completed by course participants/121 clients  for all sessions delivered and returned to the relevant person in a timely way.

=         Maintain professional relationships with:

o   All Suffolk Mind staff and volunteers.

o   During promotional events and presentations for WPW

o   People attending training/121’s and accessing services.

o   Staff from other agencies and locations hosting training/121’s  – and taking up consultancy

Training areas and specialisms that an ENR trainer can offer once trained. CORE module is essential


Suffolk Needs Met/Your Needs Met, Sleep Well Work Well, Effective Communication with Distressed People and Stress Management


Early Minds and Easy Minds (Young People) specialism


CARES and Clinical specialism


Leadership. Wellbeing Performance, Resilience to Stress and Supporting Staff wellbeing for Managers

2.   Knowledge, Training and Experience

=         Deliver to a range of audiences, including but not limited to: frontline workers in public/third sector services; children and young people; HR and Service Managers; local government representatives; Corporate Leadership teams

=         Participate in relevant training and supervision as per the job criteria and identified needs of the service and individual trainer.

3.   Planning and Organisational Skills

=         Accept supervision and CPD training plus attend and contribute to team meetings when relevant

=         Deliver complex training – one off sessions or modules of training.

=                     Arranging the logistics with the customer – planning meetings and agenda’s and chairing meeting when required to achieve agreed outcomes for all.

=      Managing diary and personal resources to ensure effective, efficient working and quality outcomes

=      Assisting with the updating and development of course materials


4.   Emotional Effort

=                         Manage the emotional impact of the training in a professional and empowering way. Support distressed participant’s and signpost on to further support if required

=                         Meeting with Senior teams and CEO’s to address their concerns / development ideas and discuss the result so the ENA audits etc

=                         Deal with organisations coping with challenging employment situations such as redundancy or business closure that causes staff distress.

=                         121 client work.


5.   Freedom to Act

=                     Has the freedom using the guiding model to deliver the training / sessions in a suitable format ot get the best outcome for the people involved

=                     Consulting with clients 121 and in a group  -  has freedom to act and make decisions as needed to deliver for excellence for Suffolk Mind

=                     Representing the charity in commercially sensitive / competitive  areas – answering questions and addressing feedback in the moment where required.


6.   Responsibility

=         Client Care –

o   121 coaching and consultancy with staff and senior leaders in companies, charities, Schools etc. Total for the wellbeing of all participants on any training they are delivering and the follow up after the training.

=         Policy and Service Development Implementation

o   To further Suffolk Mind’s aim to promote mental wellbeing – being involved in the development of this new service / business. Input to any new policies required or updating existing ones.

=         Financial and Physical Resources –

o   no budget management – awareness of the budget and any restrictions this involves. Expenses claims on time and within the policy. Manage themselves and their time as a sustainable resource  for SM

=         Human Resource’s Management –

o   Management of volunteers and visitors to the training sessions or meetings. No line management initially – role will involved trainee trainers in due course.

=         Information Resource’s –

o   high level of IT skills and ability to work with on line questionnaires and data from questionnaires along side the research officer.

Flexibility Clause:

As this is a developing post within a developing organisation it is expected that the post holder will be prepared to relinquish and/or undertake further appropriate responsibilities as may be necessary for the effective implementation of Suffolk Mind’s Vision and Mission and to adhere to the  policies and procedures under the overall remit of this job description.

Person Specification


Emotional Needs & Resources Trainer


Income Generation


Operations Pay Band E

£25,100 - £29,540 pro-rata per annum


May 2018



Developmental (during probation)

A diploma or part diploma in Human Givens

PTTLS (Preparing to Teach in the Lifelong Learning Sector) or other teaching qualification

Child Psychology Diploma

How to tell Stories that Heal

Experienced trainer with a minimum of 2 years experience in a Health and Social Care/Management related subjects

Working towards Human Givens accreditation

CARES training (Suffolk Mind training programme)

Have a basic knowledge and understanding of the Emotional Needs and Resources Model that Suffolk Mind uses.

Be able to deliver a short presentation on Emotional Needs & Resources

Deliver training on Emotional Needs & Resources with practical examples relevant to the audience and field questions on model


Be able to demonstrate experience of using a variety of training delivery techniques in previous roles:-


Question & Answer



Able to talk through complex subjects and make them inherently simple and easy to understand

Understands how to be flexible and alter content and adapt anecdotes and examples to suit the audience.

Desirable to have experience of delivering training to a number of different audiences e.g. children, corporate, public sector

Demonstrable experience of identifying training and income generating opportunities and ensuring follow up.

Have a deep understanding of mental wellbeing

Have the confidence and influence skills to be able to promote Suffolk Mind and its services to training audiences, using a soft approach and with reference to:

=      The training needs of potential customers

=      The needs of potential audiences

Appropriate reference to the mental health continuum

To be able to talk about and promote other areas of work that Suffolk Mind is involved in.

Identifying numerable opportunities for further work or partnerships


Basic IT skills that include MS Office Outlook


Good organisational skills that include time management and resource management


Flexible and adaptable team member with a “can do” attitude


Have a commitment to promoting an awareness of the importance of emotional health and mental wellbeing in the wider population